Delivery
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Domestic
| Malaysia (Ninja Van) | Flat Rate | Time Frame |
|---|---|---|
| West Msia | 9 | 1-3 working days |
| East Msia | 15 | 5-7 working days |
*Free Shipping is automatically offered at cart when hits minimum purchase
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International
* Due to Global COVID-19, delivery time frame may take longer than usual especially at cross border custom clearance.
| Country | Standard | Time Frame |
|---|---|---|
| Singapore | First item RM35. Every additional RM15 /item (Ninja Van) | 5-7 working days |
| Other Asia Area: Indonesia Philippines Thailand Taiwan Hong Kong Macao South China Brunei Vietnam | Flat Rate RM150 | 5-10 working days |
| The rest of the world | First item RM230. Every additional RM50 /item | 7-14 working days |
* WES reserves the right to make an adjustment to the delivery rates without prior notice given.
*All International Delivery rates quoted are nett rate inclusive of all surcharges except customs duty and taxes, temporary import export charges, import taxes or duties and shipment return charges. The recipient is responsible for payment of any customs related charges (for example tax, duty, fees) which may be levied by the government of the recipient country. Please also take note that the shipment may be opened or searched by customs or security agencies in the destination country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Delivery FAQ
When will my order ship out once order is placed?
We will fulfill and ship out all order within 24 – 48 hours (during working days) from the time of payment completion, except for item(s) under BACKORDER.
If my order consists of both In-Stock and Backorder items, will your ship them separately?
By default, we will only ship your order out once backorder item(s) has arrived. For separate shipping, kindly place a separate order, both orders will be charged for delivery fees if both orders does not meet our Free Shipping terms.
If I place a separate order for Backorder item and Ready Stock item, and my total amount for both orders does meet the Free Shipping terms, do I still get to enjoy Free Shipping for both orders?
No. Both orders must meet our Free Shipping term individually in order for both orders to enjoy Free Shipping.
How can i check my order tracking number?
Your tracking number will be notified through email with the title head “Your order is completed”.
For registered user, you may check it at My Account > Order.
Self Pick Up
Only order with completed payment are valid for Self pick up. No cash on pick up available.
Address: KALOZ, No. 4, Unit 6 – Glen 9, Jalan Pensyarah U1/28, Taman Perindustrian HICOM Glenmarie, 40150 Shah Alam, Selangor (Waze: Kaloz Production)
Warehouse hours: Mon – Fri | 10am – 7pm
※ Once order is successfully placed, our team will be in touch via mobile (WhatsApp) for pick up arrangement.
※ For Lalamove or Grab arrangement, customer will be arranging their own pick up driver while in liaise with our team member during pick up process.
